Terms and Conditions

Terms & Conditions

The Arborlink web site (“Web Site”) is owned and operated by Arborlink Pty Ltd ABN 43 963 167 401. By using and accessing the Web Site or any of its pages you agree to be bound by these terms of use.


All sales on the web site are transacted in Australian dollars and include GST (Goods and Services Tax).

Usual Delivery Arrangements

Goods bought from our on line shop will usually be delivered by Fastway courier service at a flat rate charge of $13.75 including GST. Some oversize items and remote locations will be subject to additional charges which will be advised by email prior to finalising the transaction.

The Fastway system offers a secure, traceable, insured service to deliver the goods to your door. When the goods are collected from our store you receive an email with the tracking information so you can check the delivery progress on line. When the goods arrive they must be signed for and then delivery is complete. The shipment is insured until a signature is received so it’s important to consign the parcel to an address where it can be signed for. If there is no one usually at your address during business hours please advise an alternative address where someone is available when ordering.  Please remember couriers and freight companies can’t deliver to a Post Office box.

Most of our parcels will be delivered by Fastway couriers except long items over 1 metre long such as Jameson pruning poles, or bulky items heavier than 25 kg such as rolls of rope. These will be delivered by suitable freight companies that specialize in larger freight depending on the location of the delivery address. Multiple items that when combined exceed 25 kg will be boxed and dispatched in more than one box up to the 25 kg limit.
International orders will be consigned by various freight forwarders depending on weight and region of delivery. Customers will be advised by email of the additional charges required for these orders prior to finalising the transaction.

Refund and Exchange Policy
If your purchase is damaged in delivery, we will supply a no charge replacement and undertake the necessary procedures for the freight insurance claims. We will need the damaged goods and the packaging returned for assessment. Please contact us by email at sales@arborlink.com.au for the Authority to Return Form to be emailed to you prior to returning the goods.
If the item you receive has been incorrectly supplied or if it is different from the website description you can choose to have a replacement sent or a full refund. We will send the replacement freight free and pay the freight to have the incorrect goods returned. Please contact us at sales@arborlink.com.au for the Authority to Return Form to be emailed to you prior to returning the goods.

If the goods were incorrectly selected by the customer, and no fault of Arborlink Pty Ltd i.e. wrong size, colour etc., it will be up to the discretion of Arborlink whether to accept the goods for return. All costs to return the goods and ship the replacement will be the customer’s responsibility.

Copyright in all the material, works, software, design, text, graphics and code contained on or used to produce the Web Site and in the information and material and in its arrangement or layout, is owned by Arborlink unless otherwise indicated. Other than as permitted below, your use of anything in which Arborlink owns copyright is governed by the copyright laws of Australia and its international treaties with other counties. You are permitted to save or print a copy of the Web Site solely for your own information, research or study, but only if you do not modify the copy and you include the copyright notice “(©) Arborlink” on the copy.

Linking to and framing of this Web Site is not permitted without the express written consent of Arborlink. This Web Site may contain links to third party web sites and Arborlink is not responsible for the content or condition of these third party web sites. These links are placed on the web site solely for your convenience and are not an endorsement by Arborlink of the third party sites or the goods and services provided on those sites. Arborlink is not responsible for any loss or damage suffered by you in connections with your use of these links or the goods and services provided by or found on these web sites.

All goods offered for sale on this web site are high quality products designed for specific purposes. The products are safe if used correctly by trained persons.
Arborlink Pty Ltd assumes no responsibility or liability for accident or injury caused by or related to its use, correct or otherwise.